Inova care sites are open – Your health is our priority

All Inova sites are open and serving patients. However, the global IT outage has affected some Inova technology systems. As patient safety is our top priority, we have taken measures to limit the impact to patient care while we work to fully restore standard operations.

Patient Relations

Help with visitor concerns and assistance

The Patient Relations Department on the Inova Fairfax Medical Campus serves Inova Children's Hospital and serves as a liaison between patients, families, visitors and the hospital’s administration. Patient Relations addresses complaints and grievances, acknowledges compliments, and notarizes documents for patients.


Location, hours and how to contact

  • The Patient Relations Department is staffed Monday through Friday, 8:30 a.m. – 5 p.m.
  • The department phone number is 703-776-3663. For after hours and holidays you may leave a detailed description of the issue on our voice mail. A Patient Relations representative will respond to your voice mail message on the next business day.
  • You may email us at IFMCPatientRelations@inova.org
    A patient relations specialist will respond to your email within 2-3 business days
  • For immediate assistance on weekends, evenings and nationally recognized holidays, please request the administrative supervisor via a member of your care team

When to contact Patient Relations

The Patient Relations Department welcomes the opportunity to assist in an effort to meet the expectations of our patients, family members and visitors and can assist with the following:

  • When a patient, family member or visitor wants to share a compliment or make a formal complaint with regard to their care and/or service
  • To help facilitate communication between physicians, nurses and other staff members and a patient, family member or visitor who has concerns that cannot be resolved by staff present
  • To help interpret a hospital policy for a patient, family member or visitor or when a special or unusual situation arises for which there is no specific existing policy or responsible department
  • When a patient, family member or visitor requires a notary public
  • When a patient, family member or visitor expresses an interest in learning more about advance medical directives
  • Assist in clarifying a patient’s rights and responsibilities

MyChart

MyChart is a free service offered by participating Inova medical facilities and doctors' offices that offers patients personalized and secure on-line access to portions of their medical records. It enables you to securely use the Internet to help manage and receive information about your health.

More about MyChart
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