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Get the facts on how we're ensuring safety at our locations, our PPE safety requirements, and more, so you know it's safe to receive the care you need—as well as safe for us to continue delivering your care. Whether your visit is for routine care, emergency care, or COVID-19 care, you have a nationally recognized leader in safety, ready for you. See temporary restricted visitation policy and COVID-19 vaccine update.

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Patient Relations

Help with visitor concerns and assistance


The Patient Relations Department on the Inova Fairfax Medical Campus serves Inova Children's Hospital and serves as a liaison between patients, families, visitors and the hospital’s administration. Patient Relations addresses complaints and grievances, acknowledges compliments, and notarizes documents for patients.


Location, hours and how to contact


  • The Patient Relations Department is located on the 1st floor of the original Inova Fairfax Hospital building next to the GE Lab and behind the Park Avenue Café
  • The Patient Relations Department is staffed Monday through Friday, 8:30 a.m. – 5 p.m.
  • The department phone number is 703-776-3663. For after hours and holidays you may leave a detailed description of the issue on our voice mail. A Patient Relations representative will respond to your voice mail message on the next business day.
  • You may email us at IFMCPatientRelations@inova.org. A Patient Relations representative will respond to your email on the next business day.
  • During evenings and holidays when the Patient Relations Department is closed, please have the page operator page the administrative supervisor for assistance

When to contact Patient Relations


The Patient Relations Department welcomes the opportunity to assist in an effort to meet the expectations of our patients, family members and visitors and can assist with the following:

  • When a patient, family member or visitor wants to make a formal complaint with regard to their care and/or service
  • To help facilitate communication between physicians, nurses and other staff members and a patient, family member or visitor who has concerns that cannot be resolved by staff present
  • To help interpret a hospital policy for a patient, family member or visitor or when a special or unusual situation arises for which there is no specific existing policy or responsible department
  • When a patient, family member or visitor requires a notary public
  • When a patient, family member or visitor expresses an interest in learning more about advance medical directives
  • Assist in clarifying a Patient’s Rights and Responsibilities